Yes we do ship goods internationally. We have 2 delivery options available, namely Courier & Economy. Courier is pricey but takes only about 5-7 days to deliver. The Economy service from the SA post office is cheaper but takes roughly 4 weeks to deliver.
The smart receipt system on the payment gateway will automatically calculate your shipping charge, based on the weight of the items, the destination & the selected delivery method. It will then be added to your invoice. It is difficult to quote delivery charges as it really depends on the weight of items. So I often refer people to the site to have a look at the delivery costs for themselves.
If I had to venture on the costs, a jersey delivery, for example, will cost roughly R205 economy & about R350 courier.
If you require further information please fee free to contact us on sales@signet-licensing.co.za
What you now need to do is 1. Login with your user name and password 2. go the category for the product you are looking for 3. Add the selected product with the right size to your shopping cart 4. then complete your billing and delivery details, contact phone numbers etc. 5. You can then read the terms and conditions, shipping and handling notes 6. then proceed to check out ( this will take you to the payment gateway) 7. Here you enter your card details for payment 8. if this is authorized we will receive your order However if you have problems doing the above mentioned, email us at sales@signet-licensing.co.za and we will send you a manual order form where we can process your order manually
With regards to the size, for clarification I have attached a size chart for you to view: [ Size Chart]
If you are having trouble remembering your password, click on the “forgotten password" icon found by the login section.
If you have forgotten your user name, email us on sales@signet-licensing.co.za and we will try and assist you
If you have a query about a product you do not see on our website, or if you would like more information about a product and find out when the stock will be available contact us on sales@signet-licensing.co.za and we will try an assist you further
If you do not have a credit card, please complete the following manual order form or email us at sales@signet-licensing.co.za to request the manual order form
You can pay via Internet transfer direct deposit into our account and fax the proof payment through to +2721 671 7269
For Domestic clients there is no additional fee due, however for International customers there is an additional charge for the money to be cleared via EFT.
Please note that you first need to confirm with us the availability of the product you request before paying. Also note goods will only be dispatched once it has been paid
Download: Manual Order Form
It is imperative that you enter in the correct delivery address and ensure that it is correct.
If the delivery address is added incorrectly, there is a chance they goods will be delivered to the wrong address.
Also what happens for example if a UK resident by mistake adds South Africa as their delivery address, it will add VAT, which International customers do not pay and the delivery costs will be worked out according to local rates.
As a result the customer will need to contact us, or reply to our email correspondence alerting them to this, then the customer will need to complete the manual order to authorise the additional amount that will be due. We will not be liable for customers adding in the incorrect address
So please to ensure your parcel is delivered in good time and to the correct address please double check your delivery address!
Hope that helps!
The courier companies need to contact you or your designated receiver of your parcel when they are uncertain of the correct delivery address or if there is no one to receive the parcel at the time it is delivered.
Thus the contact numbers are imperative! So please ensure you have added your contact numbers!
A few suggestions:
1. Have you checked that you have entered your card details correctly?
2. Have you checked with your bank? Sometimes the banks set high security measures on their cards and only once you get authorization from them can you proceed to make a payment online
3. Have you tried more than once? Perhaps your bank was off line when you tried to make your payment?
4. is your card a Master Card or Visa?
If you have had no joy with these options, I have attached a manual order form which you can complete with your order and card details. We will then check stock availability and manually process the card payment from our side. Our machine only accepts Visa and Master Card though.
I hope that helps and that we can assist you in placing your order efficiently
Download: Manual Order Form
If you feel that you would prefer to place a manual order and pay via EFT (no additional fee for domestic customers, but a small clearance fee is required for International customers) or that you would like to provide us with your card details, so that we can manually process your order from our offices then email us at sales@signet-licensing.co.za to receive the manual order form
Download: Manual Order Form
Once you have successfully placed your order, you can then view it under the “recent orders” icon.
Here you can view your order and there is a subject line which includes the tracking facility. Here you will find your tracking number and by double clicking on the tracking number it will take you the relevant shipping company’s website and you will be able to view the tracking status of your order
1. Go to “register” on the right hand side of your screen. ( Next to “home”)
2. Then complete the information requested and click “ continue”
3. You will then get a message saying:
Your Online Login has been Created Successfully
We have emailed you Confirmation of your Online Login Details.
You have been automatically logged in and are now able to start shopping with your credit card.
4. Then you will receive a confirmation email with your login details
5. Click on the shop address which will take you to the site
6. Then login under on the right completing your user name and password
7. You are now able to shop
We don’t encourage exchanges, however if the size is incorrect and the item has not been personalized it we can swap it for another size in extreme circumstances, but you would need to pay the additionally costs for shipping (to return goods and reship them) and additional costs for the items etc. And exchanges need to be reported within 7 days of receiving the order. Goods that have been worn and labels removed CANNOT UNDER ANY CIRCUMSTANCES BE RETURNED.
This will also be dependent on stock availability and new goods can only be sent once the original goods have been received back by us and the additional amount due has been paid.
However to avoid such an instance, be sure to check out the size chart and view the products carefully on the website before placing your order!
Yes you can, please note though we only print jerseys purchased on our store. You can choose between just having a number or name put on or both. The cost for any of the 3 options remains the same. Please also note if you are personalizing your jersey, this is done by a third party, so this will add about 5-7 working days to the original time of receiving and dispatching the order. Also please note personalized jerseys CANNOT be returned under any circumstance. If you require further information please feel free to email us at sales@signet-licensing.co.za
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