FAQs

The Customer Service Department of the Official Store at Orlando Pirates is available to answer your queries by phone, email, and online chat.

Please contact us by telephone at the following numbers

Landline: 011 935 1169

Whatsapp: +27 79 677 8673

Email enquiries can be sent via orders@piratesshop.co.za

We look forward to providing you with a safe and excellent customer service experience.

A working day is Monday to Friday, excluding public holidays and national days.

Purchasing products from Orlando Pirates with us is designed to be simple, fast, and secure.

Before placing an order, please ensure that:

• You have ordered the correct size of the product (if applicable)
• Know the expected delivery times of the product
• The desired quantity is correct
• You have read the Terms and Conditions.

When you are ready to complete your purchase, simply click the ‘Add to Cart’ button on the product details page and then click the ‘Checkout’ button on the checkout page.

New Customers

 

If you are a new customer, you will be guided through the order form where you will be asked to enter information such as your delivery address and name, as well as your payment details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed.

 

Existing Customers – If you are an existing customer, you will be asked to log in, if you have not already done so. If your details have not changed, you will be asked for your credit card details. Once completed, you will be shown an order confirmation page and receive an email confirmation that your order is being processed.

Debut ad Pro Subscribers

If you are already a registered Debut or Pro subscriber on the Orlando Pirates Official App, you will be able to log in with your supporter number. You will be able to update your customer details or, if none of your details have changed, you will be asked for your credit card details. Once you have completed this, you will be shown an order confirmation page and you will receive a confirmation email that will contain details of your order and confirm that your order is being processed. Remember that you have an automatic 5% or 10% discount for being a registered Debut or Pro subscriber, respectively. To get this discount, you will need to log in with your Orlando Pirates App details.

Please note that the ordering process on the Official Online Shop of Orlando Pirates at piratesshop.co.za is a secure connection. Carefully fill in all the required details on this page, making sure that all fields are complete. Then click on the checkout button. Your order will then be confirmed and shipped to you.

Please note that customers will have the opportunity to review and confirm their order, including delivery address, payment method, and product details. A notice will be sent to you when your order is accepted. At that time, the contract of sale will be made and binding. You will receive an email confirmation as soon as your order has been submitted and is being processed. Once the order has been fully processed, you will receive an email notifying you of the time of arrival of your order.

Please check the size charts which can be found above the “Select size” section when you click on the specific product.

Landline: 011 935 1169

Whatsapp: +27 79 677 8673

Email enquiries can be sent via orders@piratesshop.co.za

We will send you tracking information by email when your order has been shipped. Please use this tracking number. If you have any problems, please contact our customer service department by phone or by email

Landline: 011 935 1169

Whatsapp: +27 79 677 8673

Email enquiries can be sent via orders@piratesshop.co.za

We can send the goods to an alternative address to your billing address. However, please note that we always include the details of the order in the package and the amount paid for the order is shown.

In compliance with the GDPR and to preserve the overall privacy and security of consumer data, we are unable to process orders over the telephone.

The option to collect an order from the Pirates Shop is available to all customers. Upon checkout, please be sure to select the “Collect From Store” option. We will send confirmation by email once your order is ready for collection.

You can visit the store at the following address:

Orlando Stadium
Martha Louw St & Mooki Street
Soweto, Johannesburg, 1804
South Africa

Operating hours

MON to SAT – 9am-5pm

GAME DAY – 9am-1pm

Please note that personalised items can take 1 to 3 working days to be produced, regardless of the shipping option chosen. For this reason, if your order has at least 1 item personalised, your item will be delivered at most 5 working days from the order date. If you have tracked your order and it has not arrived on the date indicated or you have a problem with a shipment, please contact our Customer Service department by phone, chat or email. We will endeavour to resolve the problem as soon as possible.

Landline: 011 935 1169

Whatsapp: +27 79 677 8673

Email enquiries can be sent via orders@piratesshop.co.za

Please visit https://www.piratesshop.co.za/refund-returns/

Personalised Articles and other Exclusions

We reserve the right not to refund items that have been customised. This applies to any product that is modified from its original form, either by the addition of other products, additional features or design and which has been specifically requested by the customer.

 

A replica printed shirt is classified as personalised if a player’s name or a name personalised is applied. It is also classified as personalised if only numbers or shields are applied to the garment or a mixture of these elements.

Furthermore, we shall not be liable for any changes in:

Players’ names and/or numbers due to transfers, including when a player leaves Orlando Pirates Football Club

A name personalised or number incorrectly selected at the time of ordering

A player’s decision to change his number or name printed on his match jersey

Player names and/or numbers used between pre-season and the season proper (Please note that numbers used by players during pre-season are not confirmed squad numbers for the season proper).

We do not accept returns of accessories (unless faulty) for hygiene reasons or if the original packaging has been opened.

If your order has been cancelled, refunds may take up to 14 working days to appear in your bank account. Please wait until this time has passed, and if your refund then does not appear in your bank account, please contact Customer Service by email or by phone.

Once you have placed your order and received the confirmation email from us, your order can be cancelled or modified within 2 hours of order confirmation receipt. Please contact Customer Service by email or by phone.

Please email us and we will be more than happy to investigate.

Our Gift Cards are non-transferable, non-refundable, and are not redeemable for cash.

You can look up your Gift Card balance on your account page. Simply click the Gift Card tab to view the Gift Cards available and the balance remaining.

Yes, you may use your Gift Card in-store.