Returns

GENERAL

If for some reason, you are not satisfied with your purchase (other than it being defective) and you would like to return it, you have 30 days to return it. We will refund you or let you exchange it for another product provided these conditions are met:

  • The item is not customised (for example, your name and chosen number on it).
  • It is in its original condition, has not been worn or washed.
  • It is returned in its original packaging and still has its tags attached to it.
  • You provide us with the original invoice/purchase order.
  • If you received the item as a gift, you need to still accompany the return with the original invoice/purchase order.
  • If you received the item as a gift, you would only be able to exchange the item for an item or items of the same value. No refunds will be given on gifts.

If you find that an item does not fit you properly and you would like to exchange it for a different size, the same conditions as above apply. You will be responsible for the delivery costs involved in the exchange of the item.

To return or exchange an item, please follow these instructions:

  1. Please send us an email at support(at)piratesshop.co.za:
  • Use your order number in the subject line.
  • State why you are returning or exchanging the item.
  • Attach your original invoice/purchase order.
  • Specify the collection address for the courier to collect the item from you.
  1. Our courier service will collect the item from you, and you will be charged for all costs involved in delivering the new item.

DEFECTIVE GOODS

If you have used an item for its intended purchase and within six months of its purchase it shows signs of being defective, we will either repair or replace the item or refund you to the value that you paid for it. This will be considered once an assessment of the items is done and will be at our discretion. If we find that the correct use or care instructions were not followed, we may refuse refunding or replacing an item.

If we find that an item was indeed defective, we will carry the cost of delivering the new / repaired item to you. If our assessment finds that you are not eligible for a refund/replacement/repair, you will be responsible for the costs involved in delivering your item to you.