Returns

GENERAL

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • No refunds/exchanges on sale items.

If you find that an item does not fit you properly and you would like to exchange it for a different size, the same conditions as above apply. You will be responsible for the delivery costs involved in the exchange of the item.

To return or exchange an item, please follow these instructions:

  1. Please send us an email at support(at)piratesshop.co.za:
  • Use your order number in the subject line.
  • State why you are returning or exchanging the item.
  • Attach your original invoice/purchase order.
  • Specify the collection address for the courier to collect the item from you.
  1. Our courier service will collect the item from you, and you will be charged for all costs involved in delivering the new item.

DEFECTIVE GOODS

If you have used an item for its intended purchase and within six months of its purchase it shows signs of being defective, we will either repair or replace the item or refund you to the value that you paid for it. This will be considered once an assessment of the items is done and will be at our discretion. If we find that the correct use or care instructions were not followed, we may refuse refunding or replacing an item.

If we find that an item was indeed defective, we will carry the cost of delivering the new / repaired item to you. If our assessment finds that you are not eligible for a refund/replacement/repair, you will be responsible for the costs involved in delivering your item to you.