General
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must meet the following conditions:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received the return. We will then inform you of your refund status:
- If approved, we will initiate a refund to your original payment method.
- Refunds are processed based on your card issuer’s policies, and you may receive it within a few days.
Please Note:
- No refunds or exchanges are offered on sale items.
- If you would like to exchange an item for a different size, the same conditions apply. You will be responsible for any delivery costs involved in the exchange.
How to Return or Exchange and Item
- Email us at orders@piratesshop.co.za.
- Use your order number in the email subject line.
- State your reason for returning or exchanging the item.
- Attach your original invoice or purchase order.
- Provide the collection address for the courier to pick up the item.
Our courier will collect the item from you, and you will be charged for any delivery costs for the exchange.
Defective Goods
If, within 6 (six) months of the date of purchase, an item exhibits defects or malfunctions under normal and intended use, we may, at our discretion, offer to repair, replace, or refund the item, subject to an assessment. This assessment will determine whether the defect arises from a manufacturing fault, rather than from any misuse, neglect, or failure to follow correct care and usage instructions. Should the assessment determine that the item was used in a manner inconsistent with its intended purpose, or that care instructions were not adhered to, we reserve the right to deny any repair, replacement, or refund.
If the item is confirmed to be defective due to a manufacturing fault, we will bear the delivery cost for the replacement or repaired item. However, if the item is found not to qualify for a defect claim, any return delivery charges will be the customer’s responsibility.
Order Cancellation
In the event that a product is inadvertently listed at an incorrect price, including but not limited to a price of R0.00, we hereby reserve the right to cancel any and all orders placed in respect of such erroneously priced products, notwithstanding the fact that the order may have been confirmed and payment processed. Upon cancellation, the customer will be afforded the opportunity to re-purchase the product at the correct price. Alternatively, a refund of any amounts paid by the customer for the relevant order will be processed.